Compliance & data
Built for Indian rules, from day one
You're handing us calls with your customers. We treat that seriously — here's exactly how we keep it compliant, private, and on the right side of TRAI and the DPDP Act.
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DPDP-aligned
We handle personal data in line with India’s Digital Personal Data Protection Act — purpose limitation, consent records, and the ability to honour deletion and access requests.
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Your data stays in India
Call data and recordings are stored in India (Mumbai region). Your customer data does not leave the country in normal operation.
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TRAI calling hours
Outbound campaigns respect TRAI’s permitted calling windows. Calls outside allowed hours are held and queued, not placed.
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DND scrubbed
Numbers on the Do-Not-Disturb registry are scrubbed from promotional campaigns before any call is dialled.
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Recording disclosure
Where calls are recorded, the agent opens with a clear recording and AI-assistance disclosure — as you heard in the collections sample.
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Truecaller-verified caller ID
Calls go out on a verified business caller ID so customers see who is calling and are more likely to pick up.
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GST invoicing
Every payment generates a proper GST invoice for your records and input-credit claims.
Questions from your security or legal team?
We're happy to walk through data handling, residency and consent in detail. For a DPA or security review, get in touch.
This page describes our approach and product controls; it isn't legal advice. Final compliance depends on how you configure and use your campaigns.